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| Conditions of Use |
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CONCERNS
These conditions define the sales modalities between pergashop and the users, from the setting up of an order to the delivery.
They determine all stages of an order and the order tracking.
Pergashop reserves the possibility of adapting or of modifying constantly the present conditions. In the event of modification, it will be applied to each order the general conditions of sale in force at the day of the order.
ARTICLE 1 - PRICES
1.1 - All orders, regardless of their country of origin, are payable in € (EUR).
1.2 - the "Pergashop price", which is indicated on the different pages of the Website, corresponds to:
the price inclusive VAT, except possible shipping costs, for the deliveries into the countries of the European Union,
the taxfree price, except possible shipping costs, for the dispatch into the countries outside of the European Union. For these countries, special handling costs apply, which are included in the indicated price. For these countries, the customer is the importer of the concerned products. Duty rates or other local taxes or import duties or state taxes can be due. These obligations and sums are to your load and under your whole responsibility, both regarding declaration and payment to the authorities/responsible organisms of your country. Please inquire by your national authorities.
1.3 -Pergashop reserves the right to modify its prices constantly but the products will be invoiced on the basis of the tariff in EUROS valid at the time of the recording of the order.
1.4 - the products remain the Pergashop property up to the complete payment of the price. However, starting from acceptance of the delivery by the customer, the risks of the supplied goods are transferred to the customer.
ARTICLE 2 - ORDER
The orders are booked on the internet website: www.pergamano.be
Contractual information is presented under written form in English, French, Dutch and German. Contractual information will be the subject of a written confirmation at the latest at the time of the delivery.
Pergashop reserves the right to cancel or refuse any order of a customer, for any reason, in particular with whom there would be a litigation relating to the payment of a former order.
Pergashop controls all the orders which are booked on its site. These controls aim at protecting Pergashop from abuses operated by defrauders. Within the framework of these procedures, Pergashop could be brought to require all the parts necessary of the releasing of your order: proof of residence, etc...
ARTICLE 3 - VALIDATION
You state to have taken knowledge and accepted the present general Conditions of Use before booking your order. The validation of your order is worth acceptance of these general Conditions of Use.
ARTICLE 4 - AVAILABILITY
Our offers of products and prices are valid as long as they are visible on the site, within the limit of available stocks.
For the products not stored in our warehouses, our offers are valid subject to availability by our suppliers.
For the products not stored in our warehouses, indications on the availability of the products are provided to you at the moment of the booking of your order. Availability informations are coming directly from our suppliers, and errors or modifications may exceptionally exist. In this case, we will inform you by e-mail, as we get the unavailibility information from our suppliers. We will then propose you some alternatives; one of these alternatives will be inevitably the pure and simple cancellation of your order with immediate refunding if your bank account were output.
ARTICLE 5 - DELIVERY AND SHIPPING COSTS
5.1 - General notes
The products are supplied to the delivery address that you indicated during the order process.
For follow-up reasons, we don't deliver to P.0. boxes.
If your order is payed by bank transfer, order treatment only starts at the reception of your transfer. The indicated delivery times are to be extended in consequence.
5.2 - Delivery problems
You must check the conformity and integrity of the goods delivered before signing the delivery slip. The goods are considered conform if you, or a person that you authorized, signs the delivery slip.
You must notify to the conveyor and also to Pergashop all reserves on the delivered product (for example: damaged parcel, already open...) in the 3 days following the reception of the product.
5.3 - Forwarding expenses
ARTICLE 6 - PAYMENT
The different payment methods are:
Credit Card: Visa, Mastercard, ...
bank transfer
6.1 - Credit Card
Payment is done directly on the secured servers of PAYPAL; you will be automatically redirected to PAYPAL site.
We don't have any access to the information you exchange on the private site.
6.2 - Bank Transfer
The transfer must be emmited in Euros towards our belgium account (you get the account Nr -IBAN-, the BIC and SHARE during the checkout process).
You can make the transfer at your bank-counter or by Internet if your bank proposes this service.
IMPORTANT : The treatment of your order begins after crediting our account (generally 3 to 5 days after your bank transfer order); in consequence the indicated delivery dates are to be extended.
ARTICLE 7 - SECURITY
Payment with credit card is done on the private high security server of OGONE. We don't have access to the information (card number) you exchange with OGONE.
ARTICLE 8 - SATISFACTION GUARANTEE
You have a 7 days deadline as from the reception of the parcel to return us a product that doesn't please you no longer.
We give you money back (see Article 10) less the sending costs we effectively paid (even if they are part of a "free shipping" offer).
The return shippment costs are at your charge. Only the price of the products bought on the site will be refunded.
The returns are to be carried out according to the procedure described in article 15 "Returns".
The incomplete, damaged, dirtied returns are not accepted.
ARTICLE 9 - DEFECTIVE PRODUCTS AT DELIVERY
We commit ourselves to replace you a product that is defect at delivery. Return shipping costs of the defective product (from you to Pergashop) are at our charge . The return must be done according to the procedure described in article 15 "returns" to be valid. The return request (see Article 15 "Returns") must be placed within fifteen days after delivery. After this period, returns cannot be accepted.
ARTICLE 10 - REFUNDS
Refunds will be made within 15 days after validation of your return.
ARTICLE 11 - CUSTOMER SERVICE
You can contact our Customer Service, in English, Dutch or French by,
e-mail (prefered): info@pergamano.be
or per
post : Pergashop Avenue Louis Piérard 25 b4 1140 Brussels Belgium
ARTICLE 12 - COPYRIGHT
12.1 - All texts, comments, reproduced works, maps, illustrations and pictures of the pergashop website are world-wide protected in accordance with copyright rules.
12.2 - Some products, in particular software, have personal and specific conditions of use, which may restrict the right of copying, public spreading, rent, ... Their general conditions of use must be respected, and pergashop could not be hold responsible for the uses done out of their general conditions.
ARTICLE 13 - RESPONSIBILITY
The products on the Pergashop website are in conformity with the valid belgium legislations. The responsibility of Pergashop could not be commited in the event of non-observance of the legislation of the country where the products is delivered (for example in the event of prohibition of a title, controlled prices of certain articles...).It stays up to you to check with your local authorities the possibilities of importation or use of the products or services which you plan to order.
The photos are purely illustrative and are not not contractual (color or form differences can exist between the picture and the real article). We invite you to refer to the written description of each product; in the case of doubt, don't hesitate to contact the Customer Service.
Pergashop is only responsible for the content of the website it publishes. Pergashop will not take responsibility for all indirect damage that the product could cause like e.g. working losses, profit losses, luck losses, damage or costs, which could occur because of the purchase of the products. We remind you that it is careful to protect the data which are contained in some products. Total or partial impossibility to use some products, in particular due to incompatibility of material, can not give place to any compensation or refunding or blamed for the responsibility for pergashop.
ARTICLE 14 - GUARANTEE
In no case our responsibility can replace the manufacturers responsibility. The invoice we sent you is considered as guarantee.
The return must be done according to the procedure described in article 15 "returns" to be valid.
The guarantee does not cover:
- the abnormal or inappropriate use of the products. We invite you in this regard to read the
instructions-for-use supplied with the products.
- the failures due to the accessories (electric cable, ...),
- the errors and their consequences, which are to due to the intervention of a non certified craftsman,
- the errors and their consequences, which are due to an external cause.
ARTICLE 15 - RETURNS
The return of products, related in article 8, 9, 14, must be done according to the following procedure:
Contact Customer Service (see article 11) who will communicate you a return number and a return address (the address depends on the product and the return reason).
Pack the product in its original packaging and carefully protect it; don't write any thing on it.
Pay attention to send back the whole content of the parcel: cables, operating instructions, booklets, warranties, software, etc....
Join a duplicate of your invoice, with your coordinates: name, address, order N°. Please describe the reason of the return.
Send the parcel exclusively to the return address that the Customer Service gave you.
Pergashop reserves itself the right to reject the repayment or the exchange if the above-mentioned return procedure is not respected, or if the articles are damaged or dirty.
The parcel must be sent back at a maximum period of 15 days after issuing of the return number. After this period, the return number is no longer valid and the whole procedure must be started again..
ARTICLE 16 - LAW TO BE APPLIED - LAW CASES - PROOF
16.1 - Integrality
On the assumption that one of the clauses of this contract would be null and not avenue by a change of legislation, regulation or by a decision of court, this could not affect, in no case, the validity and the respect of the other clauses of these general conditions.
16.2 - Proof
The electronic records, preserved in the information systems of Pergashop and its partners under reasonable safety conditions, will be regarded as the evidence of the communications, the orders and the payments occurred between the parts.
16.3 - Filing of the transactions
The filing of the orders and the invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with article 1348 of the french civil code.
16.4 - Law to be applied and competence
The present conditions are subjected to the belgium law. The attribution of competence in the event of litigation, and in the absence of friendly agreement between the parts, is given to the courts of competent jurisdiction of Brussels (Belgium) notwithstanding plurality of defendants and/or call in guarantee, even for the emergency procedures or the procedures academies in summary procedure or by request.
16.5 - Language
The language of this original contract is French. In the event of contradictions between the versions of the contract translated into various languages, only the French version is taken.
ARTICLE 17 - PRIVACY POLICY
Your personal informations and datas are necessary for the administration of your order. Pergashop takes multiple steps - including administrative, technical and physical measures - to protect your personal information against the risks of loss, theft and abusive employment, like from any unauthorized access, disclosure, modification and destruction.
The respect of your privacy is very important for us; we don't sell your co-ordinates to other companies.
The cookies are used by pergashop only with an aim of improving the personalized service which is intended to you.
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